We ship Australia-wide from our warehouse at Unit 10 / 82 Reserve Road, Artarmon NSW 2064. Orders placed before 1:00pm on a business day are usually dispatched the same or next business day.
Delivery time and cost depend on destination and parcel weight. Heavier items — 5, 15 and 20 litre drums, and the Powershot pressure washer — are sent by courier and may attract an additional charge shown at checkout.
You can collect from the Artarmon warehouse free of charge, Monday to Friday, 8:00am–4:00pm. Choose Pickup at Artarmon warehouse at checkout and wait for our confirmation before travelling.
Unopened products in original condition may be returned within 30 days of delivery. Contact us first on 1300 451 925 or at info@sydneypaintwarehouse.com.au with your order number so we can arrange it.
Return freight is at your cost unless the item arrived damaged or we sent the wrong product. Tinted, mixed or opened paint cannot be returned for change of mind.
Tell us within 48 hours of delivery and send photographs of the packaging and the product. We will replace it or refund it.
Screen colour is never a reliable guide to a linseed oil paint finish. Colours shown on this site are photographed from real painted timber, but we recommend a sample pot or a physical colour card before committing to a whole job. Colour variation is not grounds for return.
Nothing here limits your rights under Australian Consumer Law. Our goods come with guarantees that cannot be excluded.
Delivery is calculated at checkout from the size and weight of your order and your delivery address. A re-delivery fee applies if a delivery has to be attempted again. The delivery fee is non-refundable unless the goods fail to comply with the consumer guarantee provisions of the Australian Consumer Law.
We will be using third party logistic firms for all of our shipping. Delivery lead time will vary depending on your location. Please choose and submit your order carefully as you are charged for the delivery each order placed through our website. Delivery charges for your order depend on the type of product you order (in particular, the size and weight of the product).
Time frame of the delivery after accepting the order will be 5 to 15 business days (exclude weekend and public holidays) depending of the product availability. Take note, product that is not available will take 6 weeks from the time of placing the order.
Sydney Paint Warehouse arranges for the deliveries within Australia and overseas. You will be provided with an estimated delivery time when you checkout from placing your order. The estimated delivery times represent working days (exclude weekend and public holidays). Normal delivery is within one (1) to fourteen (14) working days from the date of payment of your order, depending on freight services to your locality, and the time of receipt of your order. We will make every effort to deliver your product within the estimated delivery time but the actual delivery times may change due to changes in supply or circumstances beyond our control. You must agree to comply with certain delivery requirements specified below and such other requirements that we notify you when you place your order. You can also keep track of your orders current status through our website. If your product has not arrived within the estimated delivery time, please contact us.Please be aware that we subcontract third party company to deliver your purchased product please refer to their conditions on their website shown on your shipping details.
Your ordered product will be delivered to your nominated address unless otherwise advised.
Please note that all parcels will require a signature upon delivery. If there’s no authorised person at the delivery address to sign for the parcel, then the delivery driver will leave a card and the parcel will be returned to the nearest office of the logistics company for you to collect.
We will make every attempt to deliver goods within the estimated timeframe however please beware that delays may occur due to unforeseen circumstances or factors that are beyond our control. Find out more about our delivery process.
Here is a summary of the key points outlined in the policy:
Sydney Paint Warehouse returns policy complies with the Australian consumer law which provides certain guarantees to consumers regarding returns and refunds.
As a consumer under the Australian consumer law, you have rights that cannot be excluded such as the right to a replacement or refund for major failure of the product.
Products purchased online can only be refunded if they are faulty and the fault did not arise from misuse, abnormal use or negligent use of the product.
While your rights under the Australian consumer law are not limited by a defined time, the timeframe for returns may vary depending on factors such as the nature of the product and the price.
We do not accept returns or exchanges for products where you simply changed your mind, are not happy with the color , or if the Purchase was an unwanted gift. Additionally, no returns or exchanges are accepted for tinted Paint.
If you wish to return unopened Paint, you must notify us within 14s days of Purchase for a full refund excluding any delivery charges. Opened or used items cannot be refunded.
If you need to return a product purchased from our online store. It is important to review and follow the outlined returns policy to ensure a smooth return process.
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